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Which gym offers actually get people through the door?

Gym campaigns we have run over ten years, plotted by how strong the offer is against how many people turn up for the first workout they booked.

Higher show-up rate
Lower show-up rate
Lower value
Higher perceived value
7/10 day pass
Two week paid trial
Two week free trial
1 month trial, no cancellation fee
2 month packages
Fitness challenge
1 month free membership
Body shape challenge
First 2 weeks free membership
Age targeting, over 40s
Check-in challenge
Guaranteed results membership
Free class
Two class pass
3 month packages
Free equipment, no reg fee
Buddy pass campaigns
First month $X
No sweat meet and greet

→ Swipe to see the whole chart

High perceived value membership Mid term Trial offers Awareness campaigns Challenges

Offers move from lower value on the left to higher perceived value on the right. Up the chart, more of the people who booked actually arrived. Hover a colour to pick out one kind of campaign.

What each corner means

Top right

High value, high show-up

The offer is worth having and the people who book it arrive.

  • Two week free trial
  • One month free membership
  • Body shape challenge
  • Guaranteed results membership
Top left

Lower value, high show-up

Easy to say yes to, and people still come, but the offer is asking less of them.

  • Seven or ten day pass
  • Two week paid trial
  • Two month packages
  • First two weeks free membership
Bottom right

High value, lower show-up

A strong proposition that produces bookings people then do not keep.

  • Free equipment, no registration fee
  • First month for a fixed price
  • Buddy pass campaigns
Bottom left

Lower value, lower show-up

Cheap to run, easy to respond to, and the hardest group to get through the door.

  • Free class
  • Two class pass
  • Three month packages
  • No sweat meet and greet

The five kinds of campaign

High perceived value membership offers

One month free membership, guaranteed results membership, first two weeks free

The offer is attractive and time bound. If somebody is going to make a change, they have to act now. Attending the first workout is high investment, because it is the start of a long term change.

Mid term

Two and three month packages, winter and summer passes, one month trial

Mid term offers are often perfect. The proposition is bite-sized, a commitment of two or three months towards a goal. Winter and summer passes are the classic version. Attending the first workout is less of an investment, because the goal is short term.

Trial offers

Two week paid trial, two week free trial, seven or ten day pass

Often called low barrier offers, which is exactly what they are. The proposition is to come and get started and try it out, on the basis that we believe in it so much you will stay. The show-up rate is good, but you must have a strategy to make membership attractive on day one and through the trial.

Awareness campaigns

Free class, two class pass, buddy pass, age targeting, meet and greet

For people who are ready to get started, or to keep the brand in everyone's mind for when they are ready to make a change. The show-up rate is high on Google and low on social media and display ads, for those reasons.

Challenges

Fitness challenge, body shape challenge, check-in challenge

Here we are promising a lot in a short time, which is why the show-up rate is so high. These campaigns have a place, but there is much more work to do once people are through the door, either to deliver on the promise or to reset it to the right expectation.

How to read this for your own gym

  • The chart is based on many different gyms. Variables it cannot account for include lead nurturing and follow-up, the reminder and attendance strategy for the first workout, and the quality of the calls your team makes.
  • Every campaign on the chart has produced very positive results on multiple occasions.
  • What counts as a positive result is gym-dependent, and it is set by the owner's expectation.
  • Show-up rate is not everything. Lead expectation matters too. Some gyms run all of these campaigns and still convert 80 to 90 percent of the people who attend a first workout. For others, only the membership campaigns work. Match the campaign to your team and to what you expect from a lead.
  • As a rule of thumb, the higher the value of the offer, the lower the cost per lead.
  • Time of year is not accounted for. The results were collated over ten years.

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